Welcome Design Professional
Alterna Contemporary Gas Fires is your source for modern, contemporary, and stylish alternative to traditional gas fireplace logs. Our vented and vent-free versions of FireGlitter, FireBalls, FireShapes and FireStones will provide you with the unique options you need to complete your design.
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Thank you again for all of your help. I cannot express how exceptional you are to have a 4th generation business with such impressive customer service, from the front door to the top. Customer care like yours is so hard to find today! We have told our story about finding a solution for the problematic gas fireplace to so many people, and they have all been as impressed as we are.
Thank you so much.
Sincerely, Maureen & Raul P.
Please make sure this gets passed up the line because I am writing to say how very pleased I am with the technical assistance I received earlier today by Rich in Technical Support. I am a woman whose husband normally handled all things pertaining to our gas logs. With him no longer in the home, I was unable to light my pilot light, even with the assistance of my grown son. It was after hours in North Carolina, so I called your facility in CA direct and was transferred to Technical Support. This is where Rich began assisting me. He was patient, asked questions I could understand and stuck with me as I fumbled through things on my end. He even had me email him a photo of my logs to make sure he was properly guiding me with my questions. I wanted to make sure the management of Rasmussen knew what an exemplary employee they have in Rich. My logs are not new and are actually about 15 years old… When they need to be replaced, I WILL purchase Rasmussen logs again not only for the excellent service they have given us in our home, but knowing I have someone like Rich to call on makes the difference!
Sincerely, Faye R.