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Welcome to Rasmussen Products Customer Support


Helpful Links

  • Troubleshooting and Knowledge Base (FAQs)
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    Photos

    • Photos/Video Repository (rasmussen.smugmug.com)
    • Photos – Logs
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    Videos

    • Rasmussen Gas Logs YouTube Channel
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    • Solaire Infrared Grills YouTube Channel
    • Additional Videos

     

    Not finding what you need? Please contact us directly.

     

    Videos

    How to Select Vented Logs Video: How to Select Vented Logs


    How to Select Vent Free Logs Video: How to Select Vent Free Logs

    Vented Logs

    • Log Sets-Vented
      • Evening Series
      • Traditional Series
    • Alterna® Vented
      • FireBalls™
      • FireGlitter®
      • FireStones™
    • FirePit Logs
    • Rumford
    • Burner Styles
    • Custom Solutions – Vented

     

    Vent Free Logs

    • Log Sets – Vent Free
      • Evening Ember Series
      • CoalFire™
      • Single Burner Series
    • Alterna® Vent-Free
      • FireBalls™
      • FireStones™
      • FireGlitter®
    • CoalFire™ Series
    • Custom Solutions – Vent-free

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    Solaire®

    View Solaire® Infrared Grills

    Radiant Patio Heater

    View Radiant Patio Heater

    Clearance

    View Clearance Items

    California Prop 65 Public Warning

    @ 2025 RASMUSSEN GAS LOGS, RASMUSSEN THE GAS LOG COMPANY, CHILLBUSTER, ALTERNA, FIREGLITTER, SOLAIRE and INFRAVECTION are registered trademarks of Rasmussen Iron Works, Inc. FIREBALLS, FIRESHAPES, FIRESTONES, FIREDROPS and VALVE VANISHER are trademarks of Rasmussen Iron Works, Inc. All rights reserved
    12028 Philadelphia St. Whittier, CA 90601 | Phone: (562) 696-8718